How to Ship Parts
- Domestic shipping instructions and information click here.
- International shipping instructions and information click here.
- To view properly disassembled valves or regulators click here.
- Please click here for coiled tubing processing requirements.
- Please click here for precautions on mechanical nut’s /ferrules.
- Please click here for proper care and treatment of coated parts.
- Please click here to view payment methods.
- SilcoTek is proud to be a green coatings company!
- SilcoTek will ship your parts back to you within 10 business days of receipt.
- Do I need to pre-clean my parts prior to sending them to SilcoTek for coating?
Domestic Shipments
SilcoTek
112 Benner Circle
Bellefonte, PA 16823
Customer is responsible for all shipping, fees and taxes as required
International Shipments
Customer is responsible for all shipping, customs fees, duties, and taxes.
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SilcoTek customs broker RL Swearer 115 McLaughlin Road Moon Township, PA 15108-3819 |
Contact Chuck McAfee 412-269-1919 cmcafee@rlswearer.com |
Ship to: SilcoTek 112 Benner Circle Bellefonte, PA 16823 |
Packaging
- SilcoTek will re-use customer packaging when applicable in an effort to re-cycle and minimize waste. However, we will use new packaging if your package is received damaged to ensure safe transportation back to you.
- Please be sure to package heavy parts to avoid any part-to-part contact that may result in damage to your parts in transportation.
- Please inform us of any special handling requirements you may have for your parts.
Warranty
SilcoTek warrants its coatings to be free from defects for a period of ninety (90) days from date of delivery. In the event of a defect, SilcoTek will recoat the parts. In no event will SilcoTek be liable to Customer or any third party for damages greater than the price of the coating.
If SilcoTek is unable to recoat the parts, it will refund the purchase price of said defective coating. This shall be the sole warranty of SilcoTek.
SilcoTek expressly disclaims any other expressed or implied warranties, including but not limited to, the implied warranties of merchant ability and fitness for a particular purpose. SilcoTek shall not be liable for any direct, indirect, special, incidental, or consequential damages of any kind. No oral or written advice or information provided by SilcoTek shall create any warranty. The foregoing states the entire liability of SilcoTek with respect to product warranty.
SilcoTek will not be liable for any loss of use, interruption of business, or any indirect, special incidental, or consequential damages of any kind (including lost profits) regardless of the form of action, whether in contract, tort (including negligence), strict product liability, or otherwise, even if SilcoTek has been advised of the possibility of such damages.
No indemnification required to be provided by SilcoTek pursuant to any agreement with Customer or otherwise shall be deemed to override the foregoing limitations and disclaimers, and the foregoing shall govern in the event of any inconsistency. SilcoTek will not be responsible for the payment of labor for the removal of the defective parts, the transportation or shipping costs incurred in providing or securing the foregoing warranty service, or the payment of labor for the reinstallation of the repaired and/or recoated parts, and Customer must follow SilcoTek’s reasonable instructions regarding procedures for returns. The determination of whether its coatings fail to meet specifications or are otherwise defective, as aforesaid, shall be within SilcoTek’s reasonable judgment.
Payment Methods
SilcoTek accepts the following payment methods.
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Cleaning
- When cleaning a treated part, rinse with a solvent compatible with the contaminants you intend to remove (i.e., use non-polar solvents with hydrocarbon surface contaminants, more polar solvents with more active contaminants). Do not use basic solutions with pH>8.
- Avoid using cleaners containing abrasives as they can scratch the layer. Mild sonication may assist in contaminant removal, but do not oversonicate—this could damage the layer.
- Avoid steam cleaning of components and lines as this can damage the layer.
Galling
- As with any threaded fitting, galling may occur when assembling two treated parts. To prevent thread damage, use a thread lubricant or Teflon® tape. Galling potentially can be reduced when assembling a treated part and an untreated part.
Nuts / Ferrules
- It has been noted that coated ferrules used in conjunction with coated tubing unions offer the opportunity for a leak.
- It has been noted that tube sections sent for coating with pre-seated ferrules offer the opportunity for leaks. Please send tubing sections without nuts and ferrules pre-set.
Coiled Tubing
- Coiled tubing is processed internally only and requires that we attach process leads to each end using standard Swagelok fittings, nuts and ferrules to attain a gas-tight seal. Please allow an extra six inches of tubing on both ends for us for processing and to remove the nuts and ferrules after processing. Tubing ends will be cut with a standard tubing cutter after processing and capped for return shipment.
- Coiled tubing that is processed internally will be returned to you with the outside of the tubing appearing brown. This change in color is due to the processing and is oxidation of the exterior caused by exposure to high temperatures.
- Please send tubing wound on metal spools or bound by wire ties. Do not send tubing wound on wooden spools or bound by plastic ties since they will be damaged or burnt during high temperature processing
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Valves and Regulators
- SilcoTek will coat all stainless steel wetted surfaces of your disassembled valve. Please only send stainless steel components that will be coated.
- Please be sure to remove all Teflon seats or o-rings. Please be sure to protect critical surfaces during transport to SilcoTek.
- Please be sure to check internal cavities for pressed in Teflon seals that need to be removed before coating.
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Do I need to pre-clean my parts prior to sending them to SilcoTek for coating?
Your parts are precision cleaned by SilcoTek prior to processing. Additional pre-cleaning by the customer is often unnecessary and at times can be detrimental to our coating process.
In order to provide the highest quality coating and fastest processing; notify SilcoTek of any prior chemical exposure (regardless of weather the part is new or used). Chemicals like cutting oils, pickling acids, solvents, water based cleaning compounds or other hazardous or non hazardous chemicals may impact the coating process. Many times the customer’s cleaning process or chemical exposure can be eliminated, saving the customer time and money. Before sending parts to SilcoTek, contact your SilcoTek representative at silcod@SilcoTek.com or call us at (814) 353-1778