Let's talk about the order process flow here at SilcoTek. Whether you're a first-time customer or a long-time partner, knowing what to expect can make your experience smooth and efficient. Here’s a step-by-step look at how our order flow works - from the initial quote to final invoicing.
The first step is talking to a sales or quotes representative about what you are interested in having quoted. We will take the part material, dimensions, end use, application, cleanliness, and specifications into consideration when determining the best coating for you. This step is crucial as it allows our experts to make sure you get the best coating for the job.
Once we know the details of your order, we will issue a quote that will include:
Once the quote is accepted, you’re ready to ship your parts!
After receiving your quote, package your parts carefully to avoid damage in transit. Include your purchase order, any special handling instructions, and your shipping instructions sheet.
Shipping Address:
SilcoTek Corporation
225 PennTech Dr.
Bellefonte, PA 16823
USA
Once we receive your shipment, our receiving team inspects the contents and matches them to your PO and order. We’ll send an order acknowledgment confirming:
If we encounter any issues or need clarification, our Customer Service team will contact you right away.
Your parts are now ready for the SilcoTek coating process. Depending on the coating selected, we follow a proprietary chemical vapor deposition (CVD) process to ensure uniform, ultra-thin, and durable coating performance.
Our highly trained technicians follow strict process controls and environmental standards to deliver consistent, high-quality results every time. See the video below for a more thorough walk-through of our coating process.
Before your parts leave our facility, they undergo a thorough quality inspection. We check for coating adherence, uniformity, and cleanliness, and we verify that your parts meet your order specifications.
After passing inspection, your parts are securely packaged and shipped back to you using your preferred carrier or per your shipping instructions.
Once your order ships, we’ll issue an invoice based on your order acknowledgement. Invoices are sent electronically unless otherwise requested, and we offer multiple payment options to meet your company’s needs: credit terms (please apply with our customer service team), credit cards, prepayments, or wire transfers.
For questions about your invoice or payment, our Finance Team is just a call or email away.
These are the simplified steps to our coating process at SilcoTek. We would love the chance to talk to you more about your applications and expectations for the coating. Contact our teams today to discuss our many coating options!