Understanding SilcoTek's Order Process Flow

Placing an order with SilcoTek is intended to be straightforward, efficient, and transparent. Let's walk you through each step of the order process so you know exactly what to expect from initial inquiry to final delivery.

Step 1: Initial Inquiry or Quote Request

Your journey begins when you contact our team or request a quote through our submission form. Whether you’re looking for coating services or coating information, our sales and customer service teams review your needs and gather any necessary details to provide accurate guidance.

What you can do:

• Submit a quote request online or contact our sales team directly
• Provide part specifications, drawings, or coating requirements
• Ask any preliminary questions about lead time, compatibility, or technical details
• Confirm billing and shipping details
  

Step 2: Quote Review and Approval

Once we receive your information, our team prepares a formal quote outlining pricing, lead times, and coating specifications. You’ll have the opportunity to review all details to ensure accuracy.

What happens next:

• You receive a detailed quote for coating services, passivation, and/or cleanroom cleaning/packaging
• Our team confirms part compatibility and coating requirements
• Verify order details such as job numbers, part numbers, coating type, and quantity
  

Step 3: Order Confirmation and Instructions

Once your order is verified, you’ll receive a quote along with shipping instructions and your order number for tracking.

Key information included:

• Shipping address and packaging guidelines
• Order number for tracking your parts
• Expected lead time from receipt of parts at SilcoTek and shipping details

Step 4: Placing Your Order

After quote approval, it’s time to officially place your order. This can be done by issuing a purchase order (PO) or confirming via our quotes or customer service team.

To keep things moving smoothly:

• Submit your PO with reference to the order number, set up payment terms, or let us know if you'll be paying by credit card or ACH transfer
• Let us know of any special handling or documentation requirements

Step 5: Shipping Your Parts to SilcoTek

With your order approved and instructions in hand, you can now ship your parts to our facility.

Best practices:

• Label all parts clearly with order number
• Package parts securely to avoid damage in transit
• Include a copy of your PO or our completed shipping instructions inside the shipment

Step 6: Order Receipt and Inspection

Once your parts arrive at SilcoTek, our receiving team inspects and receives them into our system. We verify count, condition, and job details before moving them to production.

What our team does:

• Confirms parts match the PO and documentation
• Performs an initial quality inspection
• Prepares the order for the coating process
• Customer service sends an order acknowledgement confirming receipt of your order

Step 7: Coating Process and Quality Assurance

Your parts enter our coating process, where technicians continuously monitor so that all runs smoothly. Every order goes through strict quality control to ensure consistent, high-performance results.

Quality matters:

• Parts are processed using validated coating procedures
• Each batch undergoes inspection and performance testing
• Our QA team verifies the coating meets all specifications

Step 8: Final Inspection, Packaging, and Return Shipping

After coating, parts go through a final inspection before being packaged according to your requirements. We then ship your order back using your preferred carrier or SilcoTek’s logistics partner.

Final steps:

• Completed parts are inspected and approved for shipment
• Order is carefully packaged and labeled
• Tracking details and shipping confirmation are sent to you

Step 9: Post-Delivery Support

Our relationship doesn’t end when your order ships. We’re here to support you with technical support, coating literature, and future project planning.

We’re here to help with:

• Coating performance questions
• Follow-up orders or repeat services
• Technical guidance for new applications

A Smooth, Transparent Experience Every Step of the Way

At SilcoTek, we’re committed to providing an easy, predictable order process from start to finish. By understanding each step, you can plan your production schedule with confidence and get your coated parts back exactly when you need them.

If you’re ready to start your next project or have questions about our order process, reach out to our team or request a quote today!