Job Title: Manufacturing Technician – Packaging and Shipping
Department: Manufacturing
Work Schedule: Monday – Friday, 8:30 a.m. – 5:00 p.m.
Work Type: Full-Time, Non-Exempt (Hourly)
Job Summary: The Manufacturing Technician – Packaging and Shipping employee’s main focus is ensuring customer satisfaction through the accurate and thorough processing of customer shipments. This position is responsible for maintaining proper certifications and clearances to allow SilcoTek® to ship all domestic and international orders flawlessly avoiding customer disappointments. They are also responsible for understanding and being able to assist in other areas of the production process. This position entails a high level of detail, acute observation skills, analytical and mechanical skills. This position reports to the Manufacturing Manager.
Essential Functions:
- Process and manufacture products in assigned area to maintain appropriate inventory levels and service back orders in a timely manner as determined by operation requirements. May provide technical training and “hands on” support to others in assigned area when a sufficient level of expertise is attained.
- Track and maintain raw materials as necessary to facilitate their respective process.
- Assist in the execution of troubleshooting experiments when required.
- Assist in the development and implementation of process improvements to increase productivity or to produce a higher quality product.
- Assist with introduction of new products or experimental items into the manufacturing/testing process.
- Adhere to Standard Operating Procedures (SOP) within their assigned area. May write and edit Standard Operating Procedures (SOP) and other materials in accordance with ISO guidelines under direction of a manager.
- Maintain records and databases as required in their respective process, including Statistical Product Control (SPC) or other quality records. Has a basic understanding of the data in order to recognize problems. As level of expertise increases, may analyze problems and identify root causes using available data systems and make decisions from collected data. May complete Statistical Product Control (SPC) and quality improvement tools/charts and collect data for metrics with manager instruction.
- Maintain equipment within assigned area, including making basic repairs or performing equipment installation as directed.
- Review product requirements and determine basic performance to quality standards.
- May provide information in support of customer or vendor inquiries or management needs if requested.
- May prepare oral and written communications with analysis of own work as level of expertise increases.
- Understand and follow safe handling procedures for all chemicals and equipment and consult the safety officer, reference books, or SDS when safety is in question. Adhere to SilcoTek’s safety codes and regulations.
- Attend and participate in departmental /team meetings.
- Perform other duties as assigned.
Education and/or Experience:
- High school diploma or equivalent required. Associates degree in a related field, 2 years technical training, or 2 years of experience in a related field preferred.
- Freight Carrier experience preferred.
- International exporting experience a plus.
- Forklift Certification and Pallet Jack Certification preferred.
Knowledge, Skills, and Abilities:
- Good mechanical skills and ability to be cross trained in basic skills of related functions within operational area
- Good analytical skills and ability to execute experimental plans with minimal supervision at higher levels of expertise
- Able to make some independent decisions & identify problems with processes as higher levels of expertise are attained. Basic understanding of process improvements.
- Excellent organizational and time management skills with attention to detail
- Good communication skills and ability to work well with others in a team environment
- Able to operate basic equipment
- Able to read drawings of customer-supplied parts
- General knowledge of computer system functions and use, including basic computer skills (Word and Excel)
- Knowledge of safety requirements & safety equipment use.
Working Conditions/Physical Demands
Work is typically performed in a manufacturing environment.
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Job Title: Technical Sales Representative
Department: Sales and Marketing
Work Schedule: 8:00 a.m. to 5:00 p.m.; Travel up to 12 weeks per year
Work Type: Full Time, Exempt
Job Summary:
The Technical Sales Representative provides technical and sales assistance to the SilcoTek® customer base through phone and e-mail contact, customer visits, and tradeshows. This position also targets areas to expand SilcoTek® sales and profit base on a business plan for an assigned area or market. The Technical Sales Representative reports to the Sales Manager.
Essential Functions:
- Generate growth and hit sales targets by successfully working with new and
existing customers. Develop sales opportunities by building rapport, providing technical support, and explanations
- Generate and execute a business plan for the assigned customer base.
- Contact and visit customers on a regular basis to demonstrate products, answer questions, provide support, troubleshoot issues, and grow SilcoTek’s sales.
- Educating and training SilcoTek® Representatives, Original Equipment Manufacturers, Value Added Resellers, technical support personnel, and customers.
- Work in conjunction with the Marketing and Research & Development teams to identify customer problems/needs.
- Answer customer inquiries from technical service calls or emails
- Respond to requests for quotes, follows up on quotes, and follow customer contact programs to develop customer relationships and secure orders.
- Prospects for Gold for new potential customers via the web and initiates contact programs to sell to new customers.
- Follow up Until Sold by initiating follow-up on open quotes, fulfilled coupon requests, evaluation and no charge orders, etc.
- Represent SilcoTek® at trade shows. Prepare for trade show and follow up on customer leads.
- Perform basic administrative duties to support sales including, quotes, evaluations, and update CRM databases as required
- Updates job knowledge by studying new product, and participating in furthering educational opportunities
Additional Responsibilities:
Perform other duties as assigned
Education and/or Experience:
Bachelor's degree or Associate’s degree with at least two years of relevant work experience in science, business, marketing, or related field. Four years of sales, marketing, and/or customer service experience preferred. Will accept experience in lieu of degree.
Knowledge, Skills, and Abilities:
- Competent computer skills, including e-mail, spreadsheets, word processing and database applications
- Ability to multitask effectively and efficiently in a fast-paced environment
- Excellent written and oral communication skills
- Ability to work well with others in a team environment
- Exceptional organizational skills with attention to detail
- Ability to analyze and problem solve
- Ability to travel independently (domestic and international)
Working Conditions/Physical Demands:
Work is typically performed in an office environment. Domestic and/or international travel up to 12 weeks per year likely.
The specific statements in this job description are not intended to be all-inclusive.
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