Employment Opportunities

Not your typical customer service role!

We’re looking for a detail-oriented, tech-savvy team player to join our Customer Service department in a critical support role. This position is ideal for someone who enjoys solving problems, organizing information, and supporting both internal teams and external customers—especially in a global business environment.

What You’ll Do

• Manage customer inquiries, primarily via email and internal ticketing systems, with occasional phone follow-up
• Investigate and resolve customer account issues, order discrepancies, and data errors
• Maintain accurate and up-to-date customer records across multiple platforms
• Coordinate with departments such as Sales, Quotes, and Shipping to ensure smooth and timely service delivery
• Navigate an ERP system to complete tasks efficiently and with a high level of accuracy

What Makes This Role Unique

• This is not a call center or high-volume front-line position
• You’ll work behind the scenes to create a Plus 1 customer experience
• Your attention to detail and problem-solving mindset will directly impact our success and customer satisfaction

What We’re Looking For

• Excellent written and verbal communication skills
• Strong computer proficiency: experience with CRMs, ERPs, Excel, and database entry is preferred
• Exceptional attention to detail—you’re the type who double-checks your work
• Ability to manage multiple tasks and shifting priorities in a fast-paced environment
• A team-first attitude with the ability to work independently

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

SilcoTek is proud to be an Equal Opportunity Employer

Apply for this position:

Job description:

Looking for a job where quality matters and people enjoy coming to work? Join SilcoTek Corporation, an innovative coatings company serving semiconductor, medical, aerospace, and analytical markets worldwide.

Job Summary

We are seeking two detail-oriented Manufacturing Technicians to join our Shipping/Outgoing Logistics team. In this role, you will ensure customer parts are packaged, documented, and shipped accurately, securely, and on time. This position plays a critical role in maintaining product quality, customer satisfaction, and on-time delivery performance.

Technicians in this role support shipping operations including order picking, packaging, documentation, inventory transactions, and coordination with carriers. Depending on experience level, technicians may also process domestic and international shipments and support workflow coordination across the department.

Key Responsibilities:

• Pick and pull completed customer orders
• Select appropriate packing materials and package parts to prevent transit damage
• Weigh and verify shipments
• Reassemble customer products per specifications
• Maintain required records and database entries
• Maintain organization and cleanliness of shipping areas

Qualifications

• High school diploma or equivalent required
• 0–3 years of experience in an ISO-certified manufacturing environment preferred
• Knowledge of manufacturing workflows and ISO standards
• Familiarity with 5S practices
• Strong attention to detail and organizational skills
• Basic computer skills (Word, Excel)
• Ability to read technical drawings
• Good communication skills

Physical Requirements

• Manufacturing environment
• Frequent standing, lifting, bending, and reaching
• Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally

Why Work at SilcoTek?

• Clean and safety-focused facility
• Supportive, team-oriented culture
• Stable schedule with weekday hours
• Great benefits and employee perks

SilcoTek is proud to be an Equal Opportunity Employer

Apply for this position:

Job Summary

The fundamental responsibility of this position is to maintain and grow SilcoTek’s analytical business. Its core purpose is to serve as a marketing and business development liaison between SilcoTek and the analytical industry. Relationship building, communication, organization, and self-motivation are key skills for succeeding in this position. The Analytical Market Manager will communicate with and coordinate between engineers, supply chain managers, and business representatives of companies within the analytical industry as well as SilcoTek’s sales representatives (international and domestic) engaged with the industry. This individual will also be responsible for uncovering and reporting market trends and customer insights, technical needs and opportunities, and market-driven guidance to SilcoTek’s corporate strategy.

Duties/Responsibilities

Find and Communicate Game-Changing Coating Opportunities in Analytical

• Develop and maintain a gap analysis of a market needs/pain points and SilcoTek solutions (existing and needing development) to provide a roadmap for the future

• Prepare market research studies for prospective new analytical applications and/or specific customers

• Lead Analytical Business Team to identify and benchmark performance standards of SilcoTek solutions (existing and in-development) vs. alternatives

• Manage the monitoring and reporting of analytical market trends (customer-specific and macroeconomic) to internal stakeholders

• Communicate voice of customer and market research on new coating, testing, or support needs to the Technical Insights Group and Analytical Business Team

Develop and Deploy Assets to Attract Valuable Analytical Customers

• Using data from performance benchmarking noted above, develop Technical Insights and other marketing assets for attracting new analytical business

• Assist others on the Marketing team with development of analytical-specific assets

• Participate in marketing activities for other industries as required, e.g. reviewing copy or use of technical data

•  Attend trade shows and customer visits in support of new business development efforts (travel requirements noted below) 

Accelerate the Analytical Sales Cycle with Relevant Resources and Support

• Serve as lead technical and business contact for analytical customers and internal representatives

• Develop and manage relationships with key industry leaders and specifiers in target analytical applications; participate in relevant industry committees

• Assist analytical market sales representatives as needed to growing revenue and maintain existing accounts in the analytical market

• Along with sales representative(s), proactively target new analytical accounts with marketing assets to establish new business

Capture and Leverage Analytical Customer Insights into Internal Improvements

• Manage the voice-of-customer process from the analytical industry back to SilcoTek by communicating, prioritizing, and helping to execute the implementation of solutions that reduce customer friction

• Firmly understand industry quality requirements and communicate them to SilcoTek production, engineering, quality, and R&D teams to guide development of appropriate specifications

• Develop keen understanding of customer supply chains and associated pain points to prepare recommendations for SilcoTek’s analytical growth plan

Required Skills/Abilities

• Effective verbal and written communication skills

• Competent use of computers: operating systems, email, spreadsheets, word processing and database applications

• Works well with others in a team environment

• Work is typically performed in an office environment, with occasional work in a manufacturing and laboratory environment

• Technical knowledge of analytical applications in order to develop focused data/marketing assets and communicate appropriately with high-end customers

Education and Experience

• A bachelor’s degree in chemistry, chemical engineering, marketing, or business administration is preferred; degrees in supply chain management or other S.T.E.M. field are acceptable

• 5+ years of experience in the analytical industry in either a business or technical capacity are required

• Master’s-level education in any field listed above is a plus but not required

Work Environment / Physical Requirements

• Work is performed in an office environment

• Hybrid work arrangement (in office and remote)

• Travel up to 12 weeks annually to attend trade shows, conferences, and customer meetings

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

SilcoTek is proud to be an Equal Opportunity Employer

Apply for this position: