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Job Title: Technical Sales Representative  

Department: Sales and Marketing  

Work Schedule: 8:00 a.m. to 5:00 p.m.; Travel up to 12 weeks per year 

Work Type: Full Time, Exempt  

Job Summary: 

The Technical Sales Representative provides technical and sales assistance to the SilcoTek® customer base through phone and e-mail contact, customer visits, and tradeshows.  This position also targets areas to expand SilcoTek® sales and profit base on a business plan for an assigned area or market. The Technical Sales Representative reports to the Sales Manager.  

Essential Functions:   

• Generate growth and hit sales targets by successfully working with new and  
  existing customers.  Develop sales opportunities by building rapport, providing technical support, and explanations  

• Generate and execute a business plan for the assigned customer base.    
• Contact and visit customers on a regular basis to demonstrate products, answer questions, provide support, troubleshoot issues, and grow SilcoTek’s sales.  
• Educating and training SilcoTek® Representatives, Original Equipment Manufacturers, Value Added Resellers, technical support personnel, and customers.  
• Work in conjunction with the Marketing and Research & Development teams to identify customer problems/needs.   
• Answer customer inquiries from technical service calls or emails  

• Respond to requests for quotes, follows up on quotes, and follow customer contact programs to develop customer relationships and secure orders.  
• Prospects for Gold for new potential customers via the web and initiates contact programs to sell to new customers.    
• Follow up Until Sold by initiating follow-up on open quotes, fulfilled coupon requests, evaluation and no charge orders, etc.  
• Represent SilcoTek® at trade shows.  Prepare for trade show and follow up on customer leads.  
• Perform basic administrative duties to support sales including, quotes, evaluations, and update CRM databases as required   

• Updates job knowledge by studying new product, and participating in furthering educational opportunities  

Additional Responsibilities:  

Perform other duties as assigned  

Education and/or Experience:  

Bachelor's degree or Associate’s degree with at least two years of relevant work experience in science, business, marketing, or related field. Four years of sales, marketing, and/or customer service experience preferred. Will accept experience in lieu of degree.  

Knowledge, Skills, and Abilities:  

• Competent computer skills, including e-mail, spreadsheets, word processing and database applications  
• Ability to multitask effectively and efficiently in a fast-paced environment    
• Excellent written and oral communication skills   
• Ability to work well with others in a team environment    
• Exceptional organizational skills with attention to detail  

• Ability to analyze and problem solve  
• Ability to travel independently (domestic and international) 

Working Conditions/Physical Demands:  

Work is typically performed in an office environment. Domestic and/or international travel up to 12 weeks per year likely.  

The specific statements in this job description are not intended to be all-inclusive. 

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