Get step-by-step information about how to ship parts to us for coating. Need customs help? Have questions about what to expect from our coating service and coating performance? Read on and we'll walk you through the process. Have more questions? Contact us or go to our Frequently Asked Questions page.
Step 1: Request a quote.
We're here to help you select the best coating for your application. If you're new to SilcoTek® or have questions about a coating or application, a member of our coating team will be happy to help with a coating recommendation. Just email us at Quotes@SilcoTek.com or call +1 (814) 353-1778 to request a quote. You can also go online and fill out a quote request. We'll get back with you within a business day to discuss your application and quote.
Step 2: Receive your quote and shipping instructions.
You'll receive a coating price estimate and shipping instructions from our Quoting Team. Please read your quote carefully. Once you approve the quote please follow the shipping instructions included with the quote. If you have questions or need assistance with your order please contact our Customer Service Team. Please read our terms and conditions before placing an order.
Domestic Shipping Information
Customer is responsible for all shipping, fees and taxes as required.
225 PennTech Drive
Bellefonte, PA 16823
Customer is responsible for all shipping, customs fees, duties, and taxes.
|SilcoTek customs broker||Contact||Ship to:|
115 McLaughlin Road
Moon Township, PA 15108-3819
225 PennTech Drive
Bellefonte, PA 16823
Step 3: Coating Service
SilcoTek’s Manufacturing team will inspect your parts for damage once your order arrives. We'll photograph and verify part count and type as well as review any special process needs. Then we'll send you an order acknowledgement and begin processing your parts. Processing typically takes approximately 7 to 15 days, depending on part requirements and order size. After coating and final inspection, your parts will be packaged and shipped back to you in accordance with your shipping requirements. We'll send you an email when your order is complete and ready to ship.
Please read our process overview for more details about how your parts are received, coated, and shipped back to you.
Customer packaging is only re-used for return shipping upon request. If, at receipt, incoming packaging is deemed inadequate for secure shipping, SilcoTek will use new packaging to ensure coated parts are returned safely.
Your parts go through an aqueous surface preparation step by SilcoTek prior to processing. Additional pre-cleaning by the customer is often unnecessary and at times can be detrimental to our coating process.
In order to provide the highest quality coating and fastest processing; notify SilcoTek of any prior chemical exposure (regardless of whether the part is new or used). Chemicals like cutting oils, pickling acids, solvents, water based cleaning compounds or other hazardous or non hazardous chemicals may impact the coating process. Many times the customer's cleaning process or chemical exposure can be eliminated, saving the customer time and money. Before sending parts to SilcoTek, contact your SilcoTek representative at service@SilcoTek.com or call us at (814) 353-1778
SilcoTek® warrants its coatings to be free from defects for a period of ninety (90) days from date of delivery. In the event of a defect, SilcoTek will recoat the parts. In no event will SilcoTek be liable to Customer or any third party for damages greater than the price of the coating.
If SilcoTek is unable to recoat the parts, it will refund the purchase price of said defective coating. This shall be the sole warranty of SilcoTek.
SilcoTek expressly disclaims any other expressed or implied warranties, including but not limited to, the implied warranties of merchant ability and fitness for a particular purpose. SilcoTek shall not be liable for any direct, indirect, special, incidental, or consequential damages of any kind. No oral or written advice or information provided by SilcoTek shall create any warranty. The foregoing states the entire liability of SilcoTek with respect to product warranty.
SilcoTek will not be liable for any loss of use, interruption of business, or any indirect, special incidental, or consequential damages of any kind (including lost profits) regardless of the form of action, whether in contract, tort (including negligence), strict product liability, or otherwise, even if SilcoTek has been advised of the possibility of such damages.
No indemnification required to be provided by SilcoTek pursuant to any agreement with Customer or otherwise shall be deemed to override the foregoing limitations and disclaimers, and the foregoing shall govern in the event of any inconsistency. SilcoTek will not be responsible for the payment of labor for the removal of the defective parts, the transportation or shipping costs incurred in providing or securing the foregoing warranty service, or the payment of labor for the reinstallation of the repaired and/or recoated parts, and Customer must follow SilcoTek's reasonable instructions regarding procedures for returns. The determination of whether its coatings fail to meet specifications or are otherwise defective, as aforesaid, shall be within SilcoTek's reasonable judgment.
SilcoTek accepts the following payment methods.
Please read our terms and conditions before placing an order.
Galling can occur when two parts of similar material are connected under compression and the heat generated "cold welds" the parts together. Customers have observed Galling when two Silco'd treated compression fittings or NPT fittings are assembled. For that reason SilcoTek does not recommend coating the nuts or ferrules from compression fittings and recommends that the coating either be removed with an abrasive pad or apply Teflon tape to threads when two NPT fittings are connected.
If both mating parts must be coated, then SilcoTek recommends using anti Seize compounds made from Silver, Moly or Nickel: For sample cylinder applications refer to the instructions pertaining to the use of Teflon tape on the valve NPT prior to installation
For more information on anti Seize compounds go to: www.grainger.com
For more information on Galling please go to: www.estainlesssteel.com
Compression fitting nuts and ferrules may leak after coating. Our Engineering Team have noted the following potential issues when coating nuts and ferrules:
Example of Disassembled Valve and Regulator
Our team can: