Working closely with our outstanding quotes and customer service team, we’ve learned the best practices for ensuring orders are processed and shipped on time. Here are a few key tips to help you avoid delays when placing orders with SilcoTek.
1. Request a Quote Before Sending Your Parts
Our quotes team is just an email away and can set up your order before you even ship your parts for coating. When you request a quote, we will include a copy of our shipping instructions and pre-coating guide. Providing drawings with your quote request allows us to offer accurate pricing and prepare for any potential processing limitations. Including the completed shipping instruction document with your shipment helps us quickly identify your order upon receipt.
2. Provide Pertinent Details Upfront
Sharing key information—such as correct contact information for persons responsible for the order, your purchase order, preferred shipping method, shipping account number, payment method, contact details for freight forwarders, HTS/Schedule B code, country of origin, and more—helps us efficiently process your orders. Our quotes team will provide shipping instructions along with your quote so you can relay the necessary shipping details upfront. Sending us your commercial invoice ahead of time is also beneficial in case any import issues arise. If additional information is needed, we will communicate that in your order acknowledgment. Prompt responses to our inquiries ensure your order moves smoothly through our processing system.
3. Submit Credit Applications Early
If you are a new customer and have not yet established payment terms with SilcoTek, submitting a credit application early in the process is a good idea. While some customers opt for alternative payment methods, setting up payment terms in advance can streamline the process. Once you receive your quote, feel free to ask our customer service or quotes team for a copy of our credit application.
4. Communicate Special Requests
If you have special packaging requirements or specific order instructions that can expedite processing, please share them as early as possible. International customers should inform us of any necessary verbiage for commercial invoices or shipping documents. Additionally, notifying us about critical surfaces or complex geometries can help ensure your parts are processed efficiently and on time. If there are any other details you think we should know, don’t hesitate to share them with our team!
5. Communication is Key!
Clear and timely communication is essential for quickly processing your order. In fact, this is the most important step to ensure your order is processed as quickly as possible. If you have questions, need an update on the status of your order, need to provide details, or anything else, please don't hesitate to reach out to us at Service@SilcoTek.com or +1 814-353-1778.
Following these tips will help us serve you better! We understand that the coating process is often the final step before your parts are ready, and we’re committed to ensuring they are shipped out as soon as possible. Our team will do everything we can to meet your ship date and keep your orders moving smoothly!
Have questions about your application? Reach out to our team for your free coating quote!
