"IN THE LIGHT"
FISHING is an acronym used here at SilcoTek® to represent our core values. This week, we wanted to talk about the second "I", which stands for "in the light." In the Light defines our transparent and collaborative culture with both customers and employees. We partner closely with customers to solve their most complex challenges with materials and chemistry. This process is accelerated by openly sharing our expertise and the details of our coating processes. Internally, SilcoTek proactively shares financial information and business strategies with all employees to gain a wider perspective and foster a sense of ownership within each team member. In the Light establishes a foundation of integrity in all our actions.
Core Values
SilcoTek is all about FISHING:
F - Fast Failure
I - Innovation
S - Servant Leadership
H - Honesty
I - In the Light
N - Never Stop Learning
G - Give it all You've Got
These 7 letters help us remember why and how we do what we do. This philosophy is tried and true and it will continue to pave the way for SilcoTek employees to keep making the world a better place through our coatings. Read our blog post about our vision, "making the world a better place through SilcoTek coatings."
Transparency
According to Geoff White, SilcoTek's General Counsel and Chief Intellectual Property Counsel, "being 'in the light' allows SilcoTek to foster innovation in a broad international eco-system." In our opinion, the In the Light mentality goes hand-in-hand with honesty. Not only do we share expertise with our customers, but we are also transparent about expenditures, company financials, research and development progress, manufacturing processes, among others. We like to foster an environment where nothing comes as a surprise for employees or customers. The old adage, "what you see is what you get" rings true here. We think that this ideology promotes confidence and trust to know that we do what we say we're going to do.
Not every company believes in open communication and transparency. Though we are deeply committed to protecting our intellectual property and that of our customers, we pride ourselves on sharing the information that customers need to make good decisions about their products and coating needs. We never “just try to make a sale.” If we don't think your application will be suitable for our process, we will be honest with you. That said, our dedicated support teams of applications experts, scientists, engineers, coating technicians, and customer success representatives go above and beyond every day to push the limit and “make the impossible possible” for each customer. Together, we advance knowledge and technological capabilities to create a better world for everyone to live in.
Customer Collaboration and Problem Solving
While “in the light” sets a standard of transparency internally at SilcoTek, this core value means that we serve as a technology partner and solutions provider for our customers, not just another vendor in the supply chain. Every customer project receives devoted attention from SilcoTek’s dedicated team of application experts to ensure they receive the best possible CVD coating solution, even if that means customizing an existing coating or creating a brand new process. Our website’s learning center gives any reader full access to the latest performance data, applications research, white papers, technical insights, and more resources to help you decide if a SilcoTek coating may be right for the problem you are trying to solve. From our in-house coating testing and analysis laboratory to the state-of-the-art capabilities that are at our fingertips through SilcoTek’s partnership with Penn State University, we have all the tools needed to determine and optimize the best CVD coating for your needs, even if it’s something we don’t offer. Coupled with our Plus 1 customer service mantra, “In the light” guides our daily activities to serve the best interests of all customers and help them solve their most complex material challenges.
Read our case studies to see examples of how we have partnered with our customers to develop game-changing solutions, such as:
To see more information on our core values, visit our Mission and Core Values page.
If you have any questions about SilcoTek or the services we provide, we'd love to hear from you! Please contact us below!
