The following is a transcript from a real Customer Service call:*
Transcript date 12/2/15, time 9:05 AM
Mark (answering phone): SilcoTek® this is Mark
Caller: HO, HO! This is Sant.. er.. Mr. Clause: I'd like to place an order?
Mark: Yes Mr. Clause, what can we do for you?
S. Clause: Well, I had an accident, seems my "associate" Blitzen, took my sleigh for a ride and attempted a 3 point landing on my roof and broke a runner. We had to have a new runner made and we'd like to have it coated with Dursan®. SilcoTek coated our runners last year and that super slick, non stick Dursan really helped my sleigh lift off! We were able to take off with 30% more gifts last year, a record!
Mark: Lift off???
S. Clause: It's an expression. We don't really fly a sleigh, as far as you know...
Mark: OK, how big is this runner?
S. Clause: It's 6 feet long.
Mark: OK we can coat that, and what material it's made from?
S. Clause: Stainless steel, the last batch of Dursan runners you coated looked fantastic! They really matched my suit.
Mark: That must be a pretty wild looking suit you have if our multi-colored iridescent coating matches.
S. Clause: You'd know me if you saw me wearing it. It's actually a pretty commonly worn outfit this time of year.
Mark: We can coat the runner in 10 working days or less, that will put shipping date on December 16th.
S. Clause: Well that is cutting things pretty close, I'm up against a tight deadline. I have a major commitment that requires the sleigh the evening of December 24th. Can you coat it faster?
Mark: You must work awfully hard to be working on Christmas Eve! Our lead time is currently running at about 5 days, so we should be able to ship it next week. Will that work for you?
S. Clause: YES! Perfect! You guys are the best! Actually, working Christmas Eve is a joy, I get to give back to the community. I take a lot of time off after the Holidays, I go to the Keys and kick back for a few months after the season.
Mark: Must be nice.
S. Clause: Well it can be a pain, I've got to take the elves and reindeer, the hotel get's a little noisy, what with all the partying.
Mark: Take who?.. Well enjoy! OK, let me confirm your shipping information. That's S. Clause, One Polar Way, North Pole. Huh, that's an unusual address, is that local?
S. Clause: No.... Do you take credit cards? I have a Polar One Card.
Mark: We take credit, but I'm not familiar with that card.
S. Clause: Better bill me, make the invoice out to Elf-tech Inc. Thanks again for helping us out. We'll get the sleigh runner out to you today. It will arrive tomorrow for coating.
Mark: Thanks for your business!
S. Clause: HO, HO, HO!
Call terminated.
Mark: That guy sounded familiar....
Mark noted later that calls can get a little weird over the holidays, but that one took the cake!
Happy Holidays from SilcoTek!
*OK, we're fibbing, but it would be nice to chat with Santa!
